HOW FAST WILL YOU DISPATCH MY ORDER?
We dispatch within 36 hours of your purchase daily (weekends and public holidays not included). After you have made your purchase, you will receive a confirmation. As soon as we are ready to dispatch your purchase, we will send you the shipping details. If you have chosen the Bank Transfer payment option, your order will be dispatched upon receiving the payment.
I LIVE IN THE NETHERLANDS, CAN I PICK UP MY ORDER AT YOUR STORE?
You can pick up your purchase at our store in Amsterdam. To avoid that you pick up your parcel whilst it is not ready, please wait for our email that your parcel is ready for pick-up. You can choose this option at check-out. Please note that in order to choose for the pick up option, your billing address need to be in The Netherlands.
|Mon - Sat||10.30 - 18.00|
|Sun||12.00 - 18.00|
1016 TN Amsterdam
We ship with PostNL & DPD domestically, DPD within most of Europe and worldwide with FedEx.
Please note: In some occasions we may deviate from the aforementioned services.
A flat fee of €4,90 - free shipping above €60
Belgium & Germany
A flat fee of €7,90 - free shipping above €100
Austria, Denmark, France & Luxembourg
A flat fee of €9,90 - free shipping above €100
Czechia, Estonia, Hungary, Ireland, Italy, Latvia, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain* & Sweden
A flat fee of €14,90 - free shipping above €150
Andorra, Croatia, Finland, Greece, Lithuania, United Kingdom (UK) & Vatican City
A flat fee of €19,90 - free shipping above €200
For countries not specified above, the true Fedex rates are shown upon check out: these are dynamic based on volume and region, for this category we do not offer free shipping.
*remote areas that incur a surcharge with our couriers, will be shipped with Fedex.
the true Fedex rates are shown upon check out: these are dynamic based on volume and region, for this category we do not offer free shipping.
Please note that Misc-store is not liable for any customs or duty taxes applicable for the country of receipt.
WHO IS RESPONSIBLE FOR DAMAGES OR LOSS DURING THE SHIPMENT?
We are. All shipments are our responsibility until it reaches your doorstep. By all shipments we mean both domestic PostNL and international FedEx parcels.
CAN YOU STATE ‘GIFTS’ OR ‘SAMPLES’ ON THE CUSTOM SLIP TO AVOID ADDITIONAL TAXES?
No, on such custom slips we always state it is a commercial good. Additionally, we also state the correct value of the parcel for insurance purposes. Not being a bad sport here, but if ever customs decides to check and finds we are willfully trying to avoid taxes for either our benefit or yours, consequences will be ours.
WHO CAN I CONTACT FOR THE WHEREABOUTS OF MY PARCEL?
For PostNL parcels, please contact PostNL with your tracking no. or go to http://www.postnl.nl and enter the tracking no. in the appropriate field. For FedEx parcels, please contact FedEx with your tracking no. or go to https://www.fedex.com and enter the tracking no. in the appropriate field. Our royal mail service hands our parcels to their partners in the country of destination. You can use the tracking code as your reference. Please refer to the royal mail provider of your country.
CAN I CHANGE MY SHIPPING ADDRESS?
You can change your shipping address when your parcel has not yet been dispatched to our logistics partners. When the parcel has already left our store, changes on our end are no longer possible. However, with Fedex it is possible for the recipient to contact the logistic partner in question and ask about the possibilities for a change of address. If this is not possible, then we wait until the parcel is returned to us, and we will then ship it to your required address. Please understand the extra shipping charges need to be paid by the recipient, and that we cannot accept the order to be cancelled due to a change in shipping address after the order has been confirmed and dispatched. Our customers are responsible for providing the right shipping information.
MY QUESTION ISN'T ANSWERED ABOVE.
Please contact us at firstname.lastname@example.org and submit your question. We will respond as soon as possible, within 36 hours (public holidays and weekends not included).