In the Netherlands we work with post.nl, all other destinations are fulfilled with FedEx. We are especially proud with our Priority Service with Fedex for the USA; order with us and you will receive it the next day!
Please note, that all duty and customs taxes applicable are for the recipient; MISC-store cannot be held liable for any further costs.
How fast will you dispatch my order?
We dispatch within 36 hours of your purchase on Monday, Wednesday and Friday (weekends and public holidays not included).
After you have made your purchase, you will receive a confirmation. As soon as we are ready to dispatch your purchase, we will send you the shipping details. If you have chosen the Bank Transfer payment option, your order will be dispatched upon receiving the payment.
I live in the Netherlands, can I pick up my order at your store?
You can pick up your purchase at our store in Amsterdam. To avoid that you pick up your parcel whilst it is not ready, please wait for our email that your parcel is ready for pick-up. You can choose this option at check-out. Please note that in order to choose for the pick up option, your billing address need to be in The Netherlands.
Wed – Fri 13.00 – 19.00
Sat – Sun 12.00 – 18.00
De Clercqstraat 130
1052 NP Amsterdam
Who is your carrier?
We ship with PostNL domestically and with FedEx worldwide.
Please note: In some occasions we may decide to send parcels with PostNL. In the case you do not want us to dispatch with FedEx, please let us know by stating this upon check out.
FedEx will send you an email with a tracking code. If you do not receive this email by FedEx, please contact us.
If desired you can also have your purchase send with FedEx Priority.
Please send us an e-mail at firstname.lastname@example.org for quotations.
What is the shipping fee within the Netherlands?
For destinations within the Netherlands a flat fee of €3,90 applies, shipments to a pick up point are €5,90
What is the shipping fee within the European Union?*
For most destinations within the EU we charge EUR 9,50.
*Exceptions are Bulgaria, Republic of Cyprus, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Rumania, Slovenia and Slovakia, which fall in the World category of €20.
What is the shipping fee outside the European Union?
For the following countries we charge a flat fee of €20 and offer free shipping above €150:
Algeria, Egypt,Libya, Morocco, Tunisia, Bahrain, Bangladesh, Brunei, Cambodia, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Malaysia, Oman, Pakistan, Palestinian Territory, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, United Arab Emirates, Vietnam, Andorra, Iceland, Jersey, Liechtenstein, Monaco, Norway, Russia, San Marino, Turkey, Ukraine, Vatican, Canada, Mexico & New Zealand.
*Excluded from the EU countries mentioned in the previous section and included in the rate given here, are:
Bulgaria, Republic of Cyprus, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Rumania, Slovenia and Slovakia.
For the following countries we charge a flat fee of €25 and offer free shipping above €175:
Switzerland, United States (US)
Countries not listed above unfortunately we do not ship to.
Please note that Misc-store is not liable for any customs or duty taxes applicable for the country of receipt.
Do you offer free shipping?
We do actually, on orders above
€50 within the Netherlands
€80 within the European Union, exceptions included below
€150 for the following countries:
Algeria, Egypt,Libya, Morocco, Tunisia, Bahrain, Bangladesh, Brunei, Cambodia, Cyprus, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Malaysia, Oman, Pakistan, Palestinian Territory, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, United Arab Emirates, Vietnam, Andorra, Austria, Bulgaria, Czech Republic, Estonia, Hungary, Iceland, Jersey, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Norway, Poland, Romania, Russia, San Marino, Slovakia, Slovenia, Switzerland, Turkey, Ukraine, Vatican, Canada, Mexico, United States (US) & New Zealand.
Who is responsible for damages or loss during shipment?
We are. All shipments are our responsibility until it reaches your doorstep.
By all shipments we mean both domestic PostNL and international FedEx parcels.
Can you state 'gifts' or 'samples' on the custom slip to avoid additional taxes?
No, on such custom slips we always state it is a commercial good. Additionally, we also state the correct value of the parcel for insurance purposes. Not being a bad sport here, but if ever customs decides to check and finds we are willfully trying to avoid taxes for either our benefit or yours, consequences will be ours.
How long will it take to receive my parcel?
Within the Netherlands, the parcel will be delivered within 24 hours after dispatch, weekends and holidays not included. Please note we dispatch on Monday, Wednesday and Friday.
Orders made on those days before 16.00h CET will be dispatched the same day.
For delivery estimates (business days) within Europe, please see the table below for your reference.
Belgium 1 – 2
France 2 – 3
UK 2 – 4
Germany 2 – 3
Italy 2 – 3
Spain 2 – 3
For delivery estimates (business days) outside Europe, please see the table below for your reference.
Australia 3 – 4
USA 1 – 2
Canada 3 – 4
Hong Kong 3 – 4
Israel 3 – 4
Japan 3 – 4
Singapore 3 – 4
South Africa 3 – 4
The above delivery estimates do not include weekends and public holidays. Please bear in mind that these are estimates and a longer delivery time is possible.
For destinations outside the EU, please note that these delivery estimates do not include time needed for the customs department of your country. Customs control may delay your delivery time. This process may take up to 4 business days. Our prices are excluded of all taxes applicable by the custom law of your country.
Should you want your purchase to be sent with an express service, please contact us at email@example.com.
We will then get back to you a.s.a.p. with an express shipping quotation.
Who can I contact for the whereabouts of my parcel?
For PostNL parcels, please contact PostNL with your tracking no. or go to http://www.postnl.nl and enter the tracking no. in the appropriate field.
For FedEx parcels, please contact FedEx with your tracking no. or go to https://www.fedex.com and enter the tracking no. in the appropriate field.
Our royal mail service hands our parcels to their partners in the country of destination. You can use the tracking code as your reference. Please refer to the royal mail provider of your country.
Can I change my shipping address?
You can change your shipping address as long as your parcel has not yet been dispatched to our logistics partners. When the parcel has already left our store, changes on our end are no longer possible.
However, with Fedex it is possible for the recipient to contact the logistic partner in question and ask about the possibilities for a change of address.
If this is not possible, then we wait until the parcel is returned to us, and we will then ship it to your required address. Please understand the extra shipping charges need to be paid by the recipient, and that we cannot accept the order to be cancelled due to a change in shipping address after the order has been confirmed and dispatched. Our customers are responsible for providing the right shipping information.
My question isn't answered above
Please contact us at firstname.lastname@example.org or via the chat icon bottom right and submit your question.
We will respond as soon as possible, within 36 hours (public holidays and weekends not included).