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Shipping

In the Netherlands we work with post.nl,  all other destinations are fulfilled with FedEx. We are especially proud with our Priority Service with Fedex for the USA; order with us and you will receive it the next day!

* EU1: Germany, France, UK, Belgium, Sweden, Denmark
** EU2: All other EU countries

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All parcels within the Netherlands are shipped with PostNL, all other destinations worldwide are shipped with FedEx.
PostNL delivers the following day after dispatch. Fedex delivers within 48 hours of dispatch, please make sure someone is present at the shipping address as Fedex requires a signature upon reception. Misc-store may choose to ship with an alternative courier if circumstances so desire.

Misc-store will dispatch orders on Monday, Wednesday and Friday.

Please note, that all duty and customs taxes applicable are for the recipient; MISC-store cannot be held liable for any further costs.

IMPORTANT NOTICE

Should you not desire shipment with FedEx; please let us know upon check-out. We will also send you an email when your order is ready to dispatch. You can reply to this email when you do not want your parcel shipped with FedEx.

HOW FAST WILL YOU DISPATCH MY ORDER?

We dispatch within 36 hours of your purchase on Monday, Wednesday and Friday (weekends and public holidays not included).

After you have made your purchase, you will receive a confirmation. As soon as we are ready to dispatch your purchase, we will send you the shipping details. If you have chosen the Bank Transfer payment option, your order will be dispatched upon receiving the payment.

I LIVE IN THE NETHERLANDS, CAN I PICK UP MY ORDER AT YOUR STORE?

You can pick up your purchase at our store in Amsterdam. To avoid that you pick up your parcel whilst it is not ready, please wait for our email that your parcel is ready for pick-up. You can choose this option at check-out. Please note that in order to choose for the pick up option, your billing address need to be in The Netherlands.

Opening Hours

Wed – Fri 13.00 – 19.00
Sat – Sun 12.00 – 18.00

Misc-store

De Clercqstraat 130

1052 NP Amsterdam

+31207009855

WHO IS YOUR CARRIER?

We ship with PostNL domestically and with FedEx worldwide.

Please note: In some occasions we may decide to send parcels with PostNL. In the case you do not want us to dispatch with FedEx, please let us know by stating this upon check out.

FedEx will send you an email with a tracking code. If you do not receive this email by FedEx, please contact us.

If desired you can also have your purchase send with FedEx Priority.

Please send us an e-mail at hello@misc-store.com for quotations.

WHAT IS THE SHIPPING FEE WITHIN THE NETHERLANDS?

 

For destinations within the Netherlands, a flat fee of EUR 3,90 applies.

WHAT IS THE SHIPPING FEE WITHIN THE EUROPEAN UNION?

For destinations within the EU we charge EUR 9,50.

Exceptions are Bulgaria, Republic of Cyprus, Czech Republic, Estonia, Hungary, Croatia, Latvia, Lithuania, Malta, Poland, Rumania, Slovenia and Slovakia, which fall in the World category of €20.

WHAT IS THE SHIPPING FEE OUTSIDE THE EUROPEAN UNION?

For the following countries outside the European Union we charge a flat fee of €20 and offer free shipping above €150:

Algeria, Egypt,Libya, Morocco, Tunisia, Bahrain, Bangladesh, Brunei, Cambodia, Cyprus, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Malaysia, Oman, Pakistan, Palestinian Territory, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, United Arab Emirates, Vietnam, Andorra, Austria, Bulgaria, Czech Republic, Estonia, Hungary, Iceland, Jersey, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Norway, Poland, Romania, Russia, San Marino, Slovakia, Slovenia, Switzerland, Turkey, Ukraine, Vatican, Canada, Mexico, United States (US) & New Zealand.

The following countries are exceptions, for which our discounted real time FedEx rates apply.
These countries are not eligible for free shipping.

Åland Islands, Afghanistan, Albania, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Barbados, Belarus, Belau, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (Brazzaville), Congo (Kinshasa), Cook Islands, Costa Rica, Cuba, CuraÇao, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Iran, Iraq, Isle of Man, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lesotho, Liberia, Macao S.A.R., China, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Reunion, Rwanda, São Tomé and Príncipe, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (Dutch part), Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Georgia/Sandwich Islands, South Sudan, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United States (US), Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis and Futuna, Western Sahara, Western Samoa, Yemen, Zambia and Zimbabwe.

We offer customers outside the European Union a VAT-reduced shopping, saving 21%. Log in for actual prices.

Please note that Misc-store is not liable for any customs or duty taxes applicable for the country of receipt.

WHO IS RESPONSIBLE FOR DAMAGES OR LOSS DURING THE SHIPMENT?

We are. All shipments are our responsibility until it reaches your doorstep.
By all shipments we mean both domestic PostNL and international FedEx parcels.

CAN YOU STATE ‘GIFTS’ OR ‘SAMPLES’ ON THE CUSTOM SLIP TO AVOID ADDITIONAL TAXES?

No, on such custom slips we always state it is a commercial good. Additionally, we also state the correct value of the parcel for insurance purposes. Not being a bad sport here, but if ever customs decides to check and finds we are willfully trying to avoid taxes for either our benefit or yours, consequences will be ours.

HOW LONG WILL IT TAKE TO RECEIVE MY PURCHASE?

Within the Netherlands, the parcel will be delivered within 24 hours after dispatch, weekends and holidays not included. Please note we dispatch on Monday, Wednesday and Friday.
Orders made on those days before 16.00h CET will be dispatched the same day.

For delivery estimates (business days) within Europe, please see the table below for your reference.

Belgium 1 – 2
France 2 – 3
UK 2 – 4
Germany 2 – 3
Italy 2 – 3
Spain 2 – 3

For delivery estimates (business days) outside Europe, please see the table below for your reference.

Australia 3 – 4
USA 1 – 2
Canada 3 – 4
Hong Kong 3 – 4
Israel 3 – 4
Japan 3 – 4
Singapore 3 – 4
South Africa 3 – 4

PLEASE NOTE

The above delivery estimates do not include weekends and public holidays. Please bear in mind that these are estimates and a longer delivery time is possible.

For destinations outside the EU, please note that these delivery estimates do not include time needed for the customs department of your country. Customs control may delay your delivery time. This process may take up to 4 business days. Our prices are excluded of all taxes applicable by the custom law of your country.

Should you want your purchase to be sent with an express service, please contact us at hello@misc-store.com.

We will then get back to you a.s.a.p. with an express shipping quotation.

WHO CAN I CONTACT FOR THE WHEREABOUTS OF MY PARCEL?

For PostNL parcels, please contact PostNL with your tracking no. or go to http://www.postnl.nl and enter the tracking no. in the appropriate field.

For FedEx parcels, please contact FedEx with your tracking no. or go to https://www.fedex.com and enter the tracking no. in the appropriate field.

Our royal mail service hands our parcels to their partners in the country of destination. You can use the tracking code as your reference. Please refer to the royal mail provider of your country.

CAN I CHANGE MY SHIPPING ADDRESS?

Browse F.A.Q. Topics

    You can change your shipping address when your parcel has not yet been dispatched to our logistics partners. When the parcel has already left our store, changes on our end are no longer possible.

    However, with Fedex it is possible for the recipient to contact the logistic partner in question and ask about the possibilities for a change of address.

    If this is not possible, then we wait until the parcel is returned to us, and we will then ship it to your required address. Please understand the extra shipping charges need to be paid by the recipient, and that we cannot accept the order to be cancelled due to a change in shipping address after the order has been confirmed and dispatched. Our customers are responsible for providing the right shipping information.

    MY QUESTION ISN'T ANSWERED ABOVE.

    Please contact us at hello@misc-store.com and submit your question. We will respond as soon as possible, within 36 hours (public holidays and weekends not included).

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